Steve RitchieMay 16, 20193 minBeware the NPS silver bulletSource: John Spade under Creative Commons license. The Wall Street Journal published an article yesterday that, was, in my opinion a...
Steve RitchieApr 16, 20194 minWas that great quarter sustainable or just lucky?The problem I will start off with a rant. I am really, really getting tired of the "hustle porn" approach to sales. You know what I mean...
Steve RitchieMar 7, 20195 minThe decision/commitment/ communication logjam strikes againA friend and I had a good -- if somewhat wine-induced -- conversation last night about a common frustration: our friends' lack of...
Steve RitchieMar 2, 20193 minIn the data business, focus on the turnover. Pardon the visual pun... What I am referring to is asset turnover, which is commonly defined as net sales divided by the asset base. New...
Steve RitchieFeb 2, 20195 minKnow the "How" of your numbers It's the end of the quarter, and things are tight... everyone on the management team is waiting for the weekly update from the Sales...